I've checked with our engineer and he says it sounds like the triac has gone so unfortunately it would need to come back to us. Not sure how long you've had yours but the Bodyclocks have a 2-year...
Lumie dawn simulators generally work like this...Say your alarm is set for 7am; the light will come on at 6:30 at a very low level, gradually reaching full brightness at 7am. Most people turn off...
The sunrise with a Bodyclock Sunray takes 30mins. If it's 11:30 and you set the alarm for 11:35 to test it, the whole thing will speed up to make sure you get your full sunrise by 11:35. Make sure...
I would probably say Brightspark too. The Desklamp is ideal for while you're working but not so good if you want general bright light as well. I don't have SAD but I keep a Brightspark on my desk...